End Point Technician

Adtalem Global Education is seeking an End Point Technician to install, troubleshoot, and maintain hardware and software within a LAN/WAN environment. The role involves providing excellent customer service, resolving issues, and ensuring smooth operations. They are seeking an individual who is a strong tech support professional with excellent communication and problem-solving skills.

Requirements

• BS/BA degree in Computer Science, Networking, or related field
• Minimum 3 years enterprise experience with Microsoft Windows Clients (Windows 10/11) in a Windows 2019 Active Directory environment
• Knowledge of Windows networking, including DHCP, DNS, WINS, TCP/IP
• Knowledge of hardware troubleshooting (Laptops, Network printers, Video Conferencing equipment)
• Knowledge of major client software packages (Microsoft365 Apps, IBM Client Access, FTP, Adobe, ServiceNow, etc.)
• Experience supporting offsite end users via remote support tool (LogMeIn Rescue)
• Experience troubleshooting Macintosh OSX
• Experience supporting mobile devices (Android, Apple iOS)
• Knowledge of Microsoft365 mailbox management
• Strong customer service and excellent communication skills
• Strong analytical skills with demonstrated problem solving ability
• Self-starter with the ability to independently resolve problems
• Ability to perform effectively in a fast-paced environment

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program
• Paid Vacation Days
• Paid Holidays
• Additional benefits based on company policies