.svg)
OSB Group
End User Experience Analyst
End User Experience Analyst at OSB Group, Wolverhampton. Support hardware performance & service requests. Requires IT support experience, Active Directory, ITIL knowledge. Benefits: 12.5% bonus, 28 days leave, pension, insurance.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 13, 2023
We are looking for an End User Experience Analyst to join our IT team, supporting the Bank by ensuring all issued hardware is performant and providing face-to-face support for issues and service requests.
Requirements
- Previous work experience in an IT support role with customer-facing support experience
- Strong knowledge of Active Directory and ITIL Incident Management and Service Request Management processes
- Troubleshooting experience in respect of hardware/software/network issues
Benefits
- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
Requirements Summary
Previous IT support experience, knowledge of Active Directory and ITIL processes, and troubleshooting skills
