.svg)
OSB Group
End User Experience Analyst
End User Experience Analyst at OSB Group, England. Support IT ops, resolve incidents, manage service requests. Requires IT support background, Active Directory, ITIL expertise. 12.5% bonus, 28 days leave, pension, insurance.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 13, 2023
End User Experience Analyst role supporting IT department, ensuring all issued hardware is performant and collaborating with colleagues across locations. This role involves investigating and resolving incidents, fulfilling service requests, and participating in various IT administrative processes.
Requirements
- Previous work experience in an IT support role with customer facing support experience working with all levels
- Strong knowledge of Active Directory and ITIL Incident Management and Service Request Management processes
- Troubleshooting experience in respect of hardware/software/network issues
Benefits
- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
Requirements Summary
Previous IT support experience, strong knowledge of Active Directory and ITIL processes, and troubleshooting experience
