End User Services Specialist

End User Services Specialist job at ZOLL in Voisins le Bretonneux, France, provides comprehensive IT support to end users, delivers timely technical support, and ensures seamless integration of technology and user needs.

Requirements

• High school diploma or degree in technical field
• ITIL, CompTIA+, Microsoft, HDI certification
• Excellent customer service skills
• Strong team collaboration skills
• Proficient relationship, conflict management, and communication skills
• Excellent problem-solving abilities
• Capacity to handle multiple tasks simultaneously
• Proactive and punctual with efficient multitasking capabilities
• Solid planning and organizational skills
• Experience with ITSM tools like ServiceNow
• Proficiency in managing and troubleshooting different operating systems
• Experience and knowledge of networking protocols and configurations
• Experience in managing user accounts, including permissions and security settings
• Proficiency in remote troubleshooting and support tools such as TeamViewer
• Experience supporting enterprise-grade end user hardware as well as smart phones
• Knowledge of basic IT security practices and protocols
• Commitment to a training and development plan that involves passing certification exams

Benefits

• Opportunity to work with innovative technologies that make a meaningful difference in people's lives
• Collaborative and dynamic work environment
• Training and development opportunities
• Opportunity to work with a fast-growing company with a global presence
• Employee relocation sponsored (for international travel)