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ZOLL Medical Corporation
End User Services Specialist
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 18, 2025
The End User Services Specialist provides comprehensive IT support to end users, ensuring seamless integration of technology and user needs. This role involves delivering timely, efficient, and exceptional technical support, collaborating with IT and Security teams, and prioritizing urgent issues.
Requirements
- High School diploma or degree in a technical field
- ITIL, CompTIA+, Microsoft, HDI certification (preferred)
- Experience with ITSM tools like ServiceNow
- Proficiency in managing and troubleshooting different operating systems (e.g., Windows, macOS, Linux)
- Experience and knowledge of networking protocols and configurations (wired and wireless)
- Experience in managing user accounts, including permissions and security settings
- Proficiency in remote troubleshooting and support tools such as TeamViewer
- Experience supporting enterprise-grade end user hardware as well as smart phones
Requirements Summary
High school diploma or degree in a technical field, ITIL certification, experience with ITSM tools like ServiceNow
