Applications Support Manager M/F

The Support & Solutions Team Manager is responsible for the day-to-day management of support activities and technical governance of Digital Learning solutions at CMA CGM. This role combines operational leadership, team supervision, and technical expertise across all Learning Information System tools.

Requirements

• Proficiency with LMS tools (Docebo), TMS (Training Orchestra), CMS, and BI tools (Qlik) – Training to be provided
• Strong knowledge of application architectures, APIs (REST), integrations, and connectors
• Familiarity with ITSM tools (JIRA, ServiceNow, etc.) and ITIL methodologies
• Understanding of cloud and SaaS environments
• Knowledge of Group-level application configuration principles
• Experience managing hybrid teams (internal and offshore)
• Strong organizational skills and attention to detail
• Analytical mindset and ability to solve complex problems
• Proactive in identifying and addressing technical or operational issues
• Service-oriented mindset with a focus on user satisfaction
• Ability to unite and motivate a team
• Strong interpersonal skills and enthusiasm for cross-functional collaboration
• Resilience and composure in high-pressure or critical situations
• Technical curiosity and a drive for continuous improvement

Benefits

• Work with a global leader in shipping and logistics
• Be part of a diverse and dynamic team
• Contribute to the company's sustainability goals
• Opportunities for professional growth and development