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BS&A Software
End User Support Engineer
End User Support Engineer at BS&A Software, Lansing, MI. Provide technical support using ServiceNow ticketing, Jira admin, Azure Intune, Microsoft Entra. 2+ yrs required. 401k, PTO, 4-day week.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 5, 2025
End User Support Engineer provides exceptional technical support and service to end-users within the organization, specializing in end-user computing technologies.
Requirements
- 2+ years of professional experience in technical support or help desk environments
- 3+ years administering or supporting enterprise collaboration tools
- Hands-on experience with Jira administration
- Experience with Microsoft Windows operating systems, desktop applications, and troubleshooting hardware/software issues
- Familiarity with cloud-based tools such as Azure Intune for endpoint management
- Basic understanding of security practices, including endpoint protection, encryption, and multi-factor authentication (MFA)
- Knowledge of Microsoft Entra for identity management and access governance
- Experience with ticketing systems (e.g., Jira, ServiceNow) for issue tracking and resolution
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
2+ years of technical support experience, 3+ years of enterprise collaboration tool administration, and hands-on experience with Jira administration
