End User Support Specialist

DMI is seeking an End User Systems Specialist to support State agencies in Maryland. The role involves maintaining and managing desktop and mobile devices, operating systems (Windows, Chrome), and related software for a diverse range of users. It focuses on ensuring systems performance and customer satisfaction, requiring expertise in Windows deployment, troubleshooting, and technical support.

Requirements

• Installation and maintenance of hardware (printers, scanners, etc.).
• Troubleshooting hardware and software issues.
• Installation and customization of software.
• Troubleshooting video conference setup and support.

Benefits

• 401k matches
• Life and disability insurance
• Generous 401k
• Tuition assistance
• Wellness programs
• Annual awards
• Referral bonuses
• Virtual health visits