End User Support Specialist

Wipro is looking for a dynamic and experienced End User Support Specialist to join their team in Brisbane, AU. The successful candidate will provide L2-level support for hardware, software, and OS issues, troubleshoot complex technical issues, and assist with enterprise networking tasks.

Requirements

• 5–6 years in IT Infrastructure Field Support
• Strong customer management and communication skills
• Self-driven, proactive, and results-oriented mindset
• Deep knowledge of TCP/IP, DNS, DHCP, VPN, RDP
• Experience with O365 suite (Outlook, Teams, OneDrive, etc.)
• Familiarity with ServiceNow/Remedy and ITIL processes
• Ability to lift/move equipment up to 50 lbs
• Associate’s Degree in Electronics or related field
• CompTIA A+ Certification
• Experience mentoring L1 resources and contributing to service improvements

Benefits

• Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process
• Wipro is committed to creating an accessible, supportive, and inclusive workplace