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Wipro Limited
End User Support Specialist
Join Wipro Limited in Brisbane as an End User Support Specialist. Leverage ServiceNow skills for L2 support in IT infrastructure. 5-6 years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
Wipro is looking for a dynamic and experienced End User Support Specialist to join their team. The ideal candidate will have 5-6 years of experience in IT Infrastructure Field Support and be able to provide L2-level support for hardware, software, and OS issues.
Requirements
- 5-6 years of experience in IT Infrastructure Field Support
- Strong customer management and communication skills
- Self-driven, proactive, and results-oriented mindset
- Deep knowledge of TCP/IP, DNS, DHCP, VPN, RDP
- Experience with O365 suite (Outlook, Teams, OneDrive, etc.)
- Familiarity with ServiceNow/Remedy and ITIL processes
- Ability to lift/move equipment up to 50 lbs
Benefits
- Diversity and inclusion
- Equal opportunities
- Reasonable accommodation for persons with disabilities
Requirements Summary
5-6 years of experience in IT Infrastructure Field Support, strong customer management skills, and deep knowledge of TCP/IP, DNS, DHCP, VPN, RDP
