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Wipro Limited
End User Support Specialist
Join Wipro Limited in Brisbane as an End User Support Specialist. Leverage ServiceNow skills to provide L2 support for IT infrastructure. 5-6 years experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
We are looking for a dynamic and experienced End User Support Specialist to join our team! As an End User Support Specialist, you will provide L2-level support for hardware, software, and OS issues, troubleshoot laptops, desktops, printers, and A/V equipment, and support enterprise LAN/WAN, VOIP, and smart hands networking tasks.
Requirements
- 5–6 years in IT Infrastructure Field Support
- Strong customer management and communication skills
- Self-driven, proactive, and results-oriented mindset
- Deep knowledge of TCP/IP, DNS, DHCP, VPN, RDP
- Experience with O365 suite (Outlook, Teams, OneDrive, etc.)
- Familiarity with ServiceNow/Remedy and ITIL processes
- Ability to lift/move equipment up to 50 lbs
- Associate’s Degree in Electronics or related field
- CompTIA A+ Certification
- Experience mentoring L1 resources and contributing to service improvements
Requirements Summary
5-6 years IT experience, customer management skills, and knowledge of TCP/IP and O365 suite
