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Vertical Relevance
Engagement Manager- ServiceNow ITSM / CSM expert
Engagement Manager at Vertical Relevance in Manhattan, NY. Lead ServiceNow ITSM/CSM projects, manage client relationships, and drive success. 8+ years experience required.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 1, 2025
Vertical Relevance is looking for a Senior Engagement Manager with ServiceNow experience to join their team. The role involves leading ServiceNow implementation projects, building relationships with stakeholders, and driving customer success.
Requirements
- Proven experience in Project Management, engagement management, client communication, and Project Leadership
- Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps
- Strong ServiceNow platform expertise; ServiceNow certifications are highly advantageous
- Familiarity with financial services industry compliance and regulatory standards
- PMP or Agile certification is a plus
- Demonstrated ability to lead cross-functional teams, manage multiple projects simultaneously, and navigate complex client environments
- Excellent communication, problem-solving, and organizational skills
Requirements Summary
8+ years of project management experience, ServiceNow platform expertise, and excellent communication skills
