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Dubai Airports
Engineer - Enterprise Service Management
Engineer - Enterprise Service Management at Dubai Airports. Implement & administer ServiceNow ITSM platform. Requires Bachelor's, 3-5 yrs exp, ServiceNow certification, ITIL V3 knowledge, aviation industry understanding.
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 10, 2025
This is a game-changing role for an Engineer - Enterprise Service Management at Dubai Airports. The team provides and supports the systems that glue the business together, and this role will implement, administer, and enhance IT service management platform (ServiceNow).
Requirements
- Bachelor's Degree in Computer Science/ Electronics/ Information Technology/ or Related fields
- 3 – 5 years of relevant & overall experience
- Strong Knowledge of ITSM best practice and organizational business processes in the enterprise
- ServiceNow developer certification
- Understanding of the Aviation industry and aviation solution
- ITIL V3 and basic knowledge of ISO 20000
- Knowledge of the existing technology services and current schemes at Dubai Airports, or similar airports/organizations
- General knowledge of Dubai Airports Infrastructure and applications
- Strong knowledge of IT Service Management, IT Operation Management and IT Asset Management Processes and tools
- Knowledge of Governance and Risk Management processes and tools
- Expertise on ServiceNow tailoring tools
- Experience in Technical documentation and conducting user trainings
- Strong communication skills
Requirements Summary
Bachelor's degree in Computer Science, 3-5 years of experience, and ServiceNow developer certification required
