Engineer II - IT Service Delivery

As an IT Engineer - Service Delivery, you will work closely with employees to ensure smooth operations and maintain high uptime and availability. You will provide L2 onsite/remote support, handle tickets, and diagnose and resolve technical issues related to Bayut and dubizzle employees.

Requirements

• Degree in IT, Computer Science or relevant field.
• Any one of the certifications, like MCSE, MCSA, RHCE, CCNA, CEH, or OSCP is preferred.
• 3+ years of experience in IT support.
• Experience in Active Directory user provisioning and migrations.
• Experience providing support for Apple products (Mac, iPhone and iPad).
• Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, ServiceNow).
• Experience in ManageEngine products such as Desktop Central, Service Desk, etc.
• Experience deploying enterprise antivirus solutions such Sophos or SentinelOne.
• Experience configuring Cisco, Fortinet switches and firewalls
• Experience managing enterprise WiFi systems such as Aruba, Meraki, Fortinet.
• Should have single-handedly deployed a 200+ size network using Cisco/Juniper/Fortinet technologies.
• Advanced knowledge of networking concepts.
• Advanced knowledge of desktop and server Operating Systems.
• A fair understanding of Linux and Mac operating systems
• Troubleshooting skills in Windows/Mac/Linux(Ubuntu).
• Demonstrated skills in configuring/managing any enterprise-level routers/firewalls like Cisco. Fortinet.
• PBX/VOIP configuration and troubleshooting skills.
• Cisco Meraki administration skills.
• Office 365 provisioning and administration skills.
• Administer and maintain Wireless access points, VPN and company-issued mobile devices.
• Friendly attitude, with the ability to interact with several different personalities and levels of management.
• Strong written and verbal communication, organisational, and problem-solving skills.
• Excellent communication and interpersonal skills.

Benefits

• A fast paced, high performing team.
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development