Local IT Technician (F/H/NB)

Ubisoft is seeking a Local IT Technician to support its IT equipment, primarily remotely. The role involves providing support to users, managing tickets, and ensuring system maintenance. The team operates according to the ITIL methodology and utilizes ServiceNow for task management, with a strong focus on customer satisfaction.

Requirements

• Relevant experience
• Pre-existing IT support or computer science operations experience
• Experience in IT support in an international environment
• Already having guaranteed VIP support or worked in close proximity with a highly demanding customer audience
• Good customer service and strong interpersonal skills
• Diplomacy and a good educational spirit for vulgarizing and supporting users
• Ability to work independently, diligence and prioritization skills
• Good level of English is indispensable

Benefits

• 25 CP, 12 RTT, 50% of the Navigo pass covered
• Restaurant tickets
• Insurance plan
• Gym access
• Remote work opportunities