Enterprise Architect - Retail & Hospitality

ServiceNow is seeking Enterprise Architects with extensive experience in Retail organizations to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical and business leaders of our largest customers by developing cross-functional strategies and solutions.

Requirements

• An entrepreneurial mindset
• Delivered Digital Business Transformation leveraging the ServiceNow platform
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
• Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better
• An ability to take complex concepts in build them into a story
• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role
• A track record of success in using Human Centered Design techniques to explore the customer's current reality and set a vision for the future
• Expertise in designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, Business Architecture Guild, etc.
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners
• Willingness to travel to serve our customers across the Americas

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs