ServiceNow Request Process Analyst

Bank of America is seeking a ServiceNow Request Process Analyst to join its Global Technology Service Management function. The role will manage day-to-day governance, operations, and continual improvement for technology request management and knowledge management on the ServiceNow platform.

Requirements

• Minimum of 3 years of experience as a process manager for an IT Service Management process
• Minimum of 1 year of experience managing controls for an ITSM process
• Strong understanding of knowledge management and/or technology service request management

Benefits

• Industry-leading benefits
• Access to paid time off
• Discretionary incentive eligible