Enterprise Event Management & Alert Technical Engineer

DTCC is looking for an Enterprise Event Management & Alert Technical Engineer to oversee the technical aspects of EVM projects, ensure their alignment with organizational goals, and deliver value. The role involves maintaining EVM solutions, coordinating with collaborators, monitoring and optimizing EVM processes, and ensuring project governance and successful outcomes.

Requirements

• Minimum of 6 years of related experience with Event and Alert Management Technologies (ServiceNow, PagerDuty)
• Bachelor's degree preferred or equivalent experience
• Technical Leadership: Proven ability to lead technical teams, coordinate with partners, and implement standard methodologies to optimize processes and enhance system reliability
• Technical Documentation: Proficiency in creating and maintaining comprehensive user documentation, including job aids, process documents, and governance materials to support organizational standards
• Application Skills: Proficiency in using Office Applications, ServiceNow to manage events and alerts and document
• Data Analysis and Reporting: Strong skills in analyzing event and alert data to identify trends, generate insights, and produce actionable reports for continuous improvement
• Collaborator Engagement: Ability to engage with various partners, understand their needs, and communicate updates and findings through formal and informal written methods

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being