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FIS
Enterprise Incident & Problem Management Analyst Senior
Join FIS as a Senior Enterprise Incident & Problem Management Analyst in Makati. Leverage ServiceNow and ITIL v4 to manage global incidents and enhance processes.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
The Enterprise Incident & Problem Management Analyst Senior manages global incidents, ensures service level agreements, and develops incident and problem management activities across the entire enterprise.
Requirements
- Solid and proven experience in Incident Management, Problem Management, and Process Improvement Initiatives
- Excellent communication skills and experience handling escalations
- ITIL v4 certification, ServiceNow, Financial Industry experience (nice to have)
- Considerable knowledge of incident and problem management principles, procedures, and techniques
- Ability to apply analysis and creative thinking when solving problems and conflict
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
Requirements Summary
Incident management, problem management, process improvement, communication skills, ITIL v4 certification, ServiceNow, Financial Industry experience
