QTS Data Centers

Enterprise IT Support Engineer I

Join QTS Data Centers in Ashburn, VA as an Enterprise IT Support Engineer I. Leverage ServiceNow skills to resolve desktop support issues. Benefits include health insurance, 401(k), and tuition assistance.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Incident Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 11, 2025

The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little supervision.

Requirements

  • Associates degree or equivalent professional experience
  • Two or more years of help desk, technical support, or desktop support experience
  • One or more years of experience & knowledge of Windows 7/10, MSOffice, network connectivity, printer installation and mapping, etc.
  • Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365,Visio, Project, Slack, Acrobat, SEP
  • Working knowledge of Active Directory, basic Windows security, and file and share permissions
  • Experience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONE
  • US Citizenship for this position is required by law due to federal customer contracts
  • One or more years of experience with Exchange user administration
  • Familiarity with ServiceNow
  • A+ Certification

Benefits

  • Medical, dental, vision, life, and disability insurance
  • 401(k) retirement plan
  • Flexible spending and HSA accounts
  • Paid holidays
  • Paid time off
  • Paid volunteer days
  • Employee assistance program
  • Tuition assistance
  • Parental leave
  • Military leave assistance
  • QTS scholarship for dependents
  • Wellness program

Requirements Summary

Associates degree or equivalent professional experience, 2+ years of help desk experience, experience with Windows 7/10, MSOffice, and Active Directory