Job description

Posted on:
June 11, 2025
The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little supervision.
Requirements
- Associates degree or equivalent professional experience
- Two or more years of help desk, technical support, or desktop support experience
- One or more years of experience & knowledge of Windows 7/10, MSOffice, network connectivity, printer installation and mapping, etc.
- Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365,Visio, Project, Slack, Acrobat, SEP
- Working knowledge of Active Directory, basic Windows security, and file and share permissions
- Experience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONE
- US Citizenship for this position is required by law due to federal customer contracts
- One or more years of experience with Exchange user administration
- Familiarity with ServiceNow
- A+ Certification
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan
- Flexible spending and HSA accounts
- Paid holidays
- Paid time off
- Paid volunteer days
- Employee assistance program
- Tuition assistance
- Parental leave
- Military leave assistance
- QTS scholarship for dependents
- Wellness program
Requirements Summary
Associates degree or equivalent professional experience, 2+ years of help desk experience, experience with Windows 7/10, MSOffice, and Active Directory