Enterprise IT Support Engineer I

The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little supervision.

Requirements

• Associates degree or equivalent professional experience
• Two or more years of help desk, technical support, or desktop support experience
• One or more years of experience & knowledge of Windows 7/10, MSOffice, network connectivity, printer installation and mapping, etc.
• Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365,Visio, Project, Slack, Acrobat, SEP
• Working knowledge of Active Directory, basic Windows security, and file and share permissions
• Experience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONE
• US Citizenship for this position is required by law due to federal customer contracts
• One or more years of experience with Exchange user administration
• Familiarity with ServiceNow
• A+ Certification

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program