Enterprise Major Incident Management Director

U.S. Bank is looking for a Senior Major Incident Manager to lead crisis resolution across multiple platforms. The ideal candidate has hands-on experience, a calm demeanor in crisis situations, and the ability to take charge of driving and guiding major incident calls. They will manage the lifecycle of all major and high-priority incidents.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field
• 12+ years of overall experience with 8+ years in IT Service Management (ITSM)
• 5+ years of experience as an Major Incident Commander handling major and significant incidents in a 24x7 production environment
• 10+ years of working experience with different IT Infrastructure components
• Comprehensive knowledge of ServiceNow and Microsoft Office applications

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals