Enterprise Operations Specialist

The Enterprise Operations Specialist will support the Air Force (DAF) Enterprise IT as a Service (EITaaS) program, monitoring, managing, and troubleshooting IT infrastructure systems, and driving continuous improvement in processes.

Requirements

• 10+ years of relevant experience (bachelor’s degree in applicable field may be substituted for 5 years of experience)
• DoD Secret clearance
• DoD 8140 compliance certification
• Experience testing, deploying, and troubleshooting the installation of Microsoft and third-party software updates
• Experience working in a DoD environment
• Proficiency in operating systems for End Point Devices
• Knowledge of mobile device management (MDM) and enterprise mobility management (EMM)
• Familiarity with cloud services and technologies
• Understanding of networking concepts and protocols
• Scripting and automation skills
• Familiarity with STIG, IEEE requirements and cybersecurity best practices
• Familiarity with ITILv4
• Familiarity with Agile Scrum methodologies
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to work in a team environment
• Time management and prioritization skills
• Adaptability to rapidly changing technology landscapes
• Experience with ServiceNow

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
• Flexible time off benefit
• Robust learning resources