Enterprise Operations Specialist

The Enterprise Operations Specialist role involves supporting the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The ideal candidate will have experience in monitoring, managing, and troubleshooting IT infrastructure systems while driving continuous improvement in processes and providing advanced end-user support.

Requirements

• Strong background in IT infrastructure management
• Solid understanding of ITIL best practices
• Experience in endpoint management, app packaging, and security with a strong understanding of STIG and IEEE standards
• Proficiency in key tools and technologies, including ServiceNow, Intune, Active Directory, DNS, system logs, imaging, app packaging, SharePoint, and security solutions
• Ability to manage large-scale enterprise environments
• Strong problem-solving, communication, and technical skills
• DoD Secret clearance
• DoD 8140 compliance certification
• Experience testing, deploying, and troubleshooting the installation of Microsoft and third-party software updates
• Experience working in a DoD environment
• Proficiency in operating systems for End Point Devices
• Knowledge of mobile device management (MDM) and enterprise mobility management (EMM)
• Familiarity with cloud services and technologies
• Understanding of networking concepts and protocols
• Scripting and automation skills (e.g., PowerShell, Bash, Python)
• Familiarity with STIG, IEEE requirements and cybersecurity best practices
• Familiarity with ITILv4
• Familiarity with Agile Scrum methodologies
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to work in a team environment
• Time management and prioritization skills
• Adaptability to rapidly changing technology landscapes

Benefits

• Comprehensive benefits
• Healthcare
• Wellness
• Financial
• Retirement
• Family support
• Continuing education
• Time off benefits