Enterprise Operations Specialist

The Enterprise Operations Specialist will support the Air Force (DAF) Enterprise IT as a Service (EITaaS) program, monitoring and managing IT infrastructure systems, driving continuous improvement, and providing advanced end-user support. The ideal candidate will have experience in IT infrastructure management, endpoint management, and security, with a strong understanding of ITIL best practices and STIG and IEEE standards.

Requirements

• 10+ years of relevant experience
• Bachelor's degree in applicable field (may be substituted for 5 years of experience)
• DoD Secret clearance
• DoD 8140 compliance certification (e.g., Security+)
• Experience testing, deploying, and troubleshooting Microsoft and third-party software updates
• Experience working in a DoD environment
• Proficiency in operating systems for End Point Devices
• Knowledge of mobile device management (MDM) and enterprise mobility management (EMM)
• Familiarity with cloud services and technologies
• Understanding of networking concepts and protocols
• Scripting and automation skills (e.g., PowerShell, Bash, Python)
• Familiarity with STIG, IEEE requirements, and cybersecurity best practices
• Familiarity with ITILv4
• Familiarity with Agile Scrum methodologies
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to work in a team environment
• Time management and prioritization skills
• Adaptability to rapidly changing technology landscapes
• Experience with ServiceNow

Benefits

• Comprehensive benefits package
• Healthcare
• Wellness
• Financial
• Retirement
• Family support
• Continuing education
• Time off benefits