Eso - 2nd Line Support Engineer

This is a 2nd Line Support Engineer position within Vodafone's Business Service Operations team, focusing on complex network challenges. The role involves troubleshooting, resolving technical issues, managing network changes, and mentoring junior engineers. The company emphasizes innovation, employee growth, and a welcoming work environment.

Requirements

• At least 5 years’ experience supporting complex telecom and CPE-based solutions
• Cisco Certified Network Professional (CCNP) and Aruba certifications (ACMA, ACSA, ACCA)
• Strong hands-on experience with Cisco, Aruba, Fortinet, and PaloAlto technologies
• Deep understanding of TCP/IP, routing protocols, VLANs, NAT, VPNs, MPLS, STP, and firewalls
• Experience with network monitoring tools like SolarWinds, PRTG, or Zabbix
• Familiarity with ITIL processes and ticketing systems such as ServiceNow or Jira
• Exposure to automation tools (Ansible, Python) and cloud networking (AWS, Azure, GCP)
• Excellent communication and customer service skills
• Ability to lead technical calls and manage incidents under pressure

Benefits

• Competitive Salary
• Flexible working
• Generous Employer Pension contribution
• Free Phone Bill
• Learning and Development
• Exclusive Family and Friends Discounts
• 23 days annual leave
• 3 charity days off
• Dedicated day off for birthday
• Wellness Centre access
• Company values, workplace policies
• Inclusive work environment