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Shuvel Digital
ETS-IT Operator-(Onsite)
ETS-IT Operator at Shuvel Digital, Winchester VA. Tier 1/2 diagnostics, ServiceNow ticketing, asset management, hardware/software troubleshooting. 2-5 yrs exp required.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
May 20, 2025
ETS-IT Operator position on site in Winchester, VA. Requires experience with hardware and software diagnostics, ServiceNow, Asset Management, and project management tools.
Requirements
- Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software
- Familiarity with PC, Laptop, and Thin Client devices
- Experience in document operating procedures and adept ticket notation ability
- Experience with ServiceNow or equivalent ticketing system
- Experience with Asset Management & Inventory Control
- Ability to work independently and in a large group setting
- Effective organizational, planning, and time management
- Excellent organizational and multitasking skills
- Strong communication and coordination skills
- Familiarity with project management tools
Requirements Summary
2-5 years of experience with hardware and software diagnostics, and project management tools
