Executive Support Technician

NTT DATA is seeking an Executive Support Technician to join their team in Houston, Texas. The successful candidate will provide advanced technical support and maintenance for executive-level equipment and systems, including troubleshooting, repairing, and maintaining hardware and software components, as well as delivering exceptional customer service to executive clients.

Requirements

• 5+ years of experience in desktop, deskside, and/or hardware support in a corporate environment
• Experience with device imaging and configuration
• Knowledge/experience of Apple operating systems required
• Proficiency in Windows operating system environment
• Proficiency in Word, Excel, PowerPoint, Visio, and Outlook
• A+ desktop certification is highly preferred
• Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications are a plus
• Experience with ServiceNow is a plus
• Understanding inventory management and device disposal
• Knowledge of network connectivity and desktop operating system administration
• Strong client service skills, including strong verbal and written communication skills
• Ability to manage escalated executive situations with a focus on building positive relationships
• Excellent understanding of internal service processes and ability to articulate these to executives
• Strong technical and product knowledge, including troubleshooting and problem-solving skills
• Ability to physically fulfil general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodation
• Undergraduate degree or equivalent combination of education and work experience

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Diverse and inclusive workplace
• Flexible work arrangements and work-life balance
• Access to cutting-edge technology and tools
• Opportunities for advancement and career progression