Executive Support Technician

We are UMG, the Universal Music Group. We are seeking a talented Executive Support Technician to join our Global Technology team. The role is a high visibility front line concierge and will support our most senior executives by offering both office and in-home support on a wide range of AV & IT equipment, software and conference systems.

Requirements

• Prior experience working with, and supporting senior executives
• Ability to manage multiple clients priorities, coordinate activities and manage expectations
• Excellent time management skills
• Strong interpersonal skills and the ability to work effectively across all levels of the organization
• Strong analytical / technical problem solving and troubleshooting skills across the wide range of technology
• Expert knowledge of Windows 10 and Microsoft Office Suite of products
• Strong standard AV technology and tools (Crestron, Logi, Polycom) support
• Strong Mac and PC hardware troubleshooting and deployment skills
• Strong Android/iOS mobility support
• Strong software application installation/troubleshooting skills
• Familiarity with installing and supporting various third party software
• Understanding of basic networking and network troubleshooting
• Working knowledge of ServiceNow
• Ability to work night, weekends and travel to off-site locations
• Coordinate and adjust work hours in partnership with the executive support team member to accommodate executive schedules
• Experience delivering services to and interacting with VIPs and Executives
• Minimum 2 year experience supporting a Microsoft Active Directory/Exchange/Office enterprise environment
• Previous experience of supporting Apple hardware and software

Benefits

• Comprehensive medical, dental, vision, and FSA options
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent