.svg)
EXL
Executives
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 23, 2025
This role requires a proactive and customer-focused Executive skilled in English communication, international customer handling, and IT service management (ITSM). The ideal candidate will have experience with ITSM tools like ServiceNow or JIRA, and a focus on incident resolution and customer satisfaction. Responsibilities include ticket management, issue logging, and collaborating with teams.
Requirements
- Good written and verbal communication in English
- Ability to handle international customer calls and US voice accents with at least two+ years' experience
- Experience with ITSM tools like ServiceNow, JIRA, SolarWinds, or Remedy
- Understanding of Incident Management processes
- Basic business etiquette
- Relevant experience in first call resolution (FCR)
- Relevant experience in Customer Centric approach
Requirements Summary
Strong English communication skills, experience with ITSM tools (ServiceNow, JIRA, etc.), and a customer-centric approach are required. 2+ years of experience is expected
