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EXL
Executives
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 23, 2025
This position seeks a motivated executive for a hybrid role within a reputed ITSM tool. The ideal candidate will possess strong communication skills, experience in international customer service, and a commitment to incident management and customer focus. They'll be responsible for ticket logging, SLAs adherence, and identifying resolution opportunities.
Requirements
- Good written and verbal communication in English
- Handle international customer calls with US accents
- Experience with ITSM tools (ServiceNow, Jira, SolarWinds, Remedy)
- At least two+ years of experience in ITSM
- Understanding of Incident Management processes
- Customer-centric approach
- Relevant experience in First Call Resolution (FCR)
- Prioritize incidents/SR/CR via Helpdesk tool
- Relevant experience with cross functional teams
Requirements Summary
Strong comms, experience with ITSM tools, experience in ITSM, and a customer-centric attitude are essential. 2-5 years of experience is preferred
