Experienced IT Service / Operations Manager

Experienced IT Service/Operations Manager vacancy at European Dynamics company headquarters in Athens, Greece, with occasional onsite missions to client premises across Europe. The role involves leading and coordinating operations and support teams, ensuring operational integrity, and applying ITIL Service Operation Processes.

Requirements

• University degree in an IT-related field;
• ITIL Foundation Certification or higher;
• Excellent command of the English language;
• At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state-of-the-art tools from a senior position;
• Experience with IT-Projects based on Agile procedure;
• Experience with continuously building, deploying, and updating software and environments in an agile framework;
• Experience in the use of ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage, or equivalent.

Benefits

• Competitive full-time salary;
• Private Health Coverage on the Company’s group program;
• Flexible Working Hours;
• Top-of-the-Line Tools;
• Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
• Career Growth: Work with some of the most innovative and exciting specialists in the industry;
• Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.