Expert IT Process Analyst

Expert IT Process Analyst position at Ensono in Pune, India. Responsible for maintaining CMDB, defining and documenting processes, and working with stakeholders to ensure data quality. Requires experience with ServiceNow CMDB and ITSM processes, governance processes, and Power BI.

Requirements

• Responsible for addition, update, and maintenance of the Configuration Item (CI) types, CI attributes, and CI relationships in the CMDB
• Defines and documents the processes and procedures for creating and maintaining CIs and CI data
• Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures, policies, and communications
• Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date
• Manages the continuous improvement of automation and maintenance of non-discoverable CI attributes
• Defines, implements, and improves CI data governance processes as needed
• Ensures the CI data is managed using the approved processes
• Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
• Manages the design, development, and implementation of process and / or CMDB enhancements
• Power BI experience and reporting
• Team handling

Benefits

• Comprehensive strategic and managed services for mission-critical applications
• 24/7 support
• Cross-platform certifications and decades of experience
• Opportunities for growth and development
• Competitive salary and benefits package