Field Engineer Incident Response - Hybrid at Roseville, CA

Field Engineer Incident Response - Hybrid at Roseville, CA, a hybrid position requiring three days on-site and two days remote each week. Respond to critical IT incidents, outages, and service disruptions, and lead root cause analysis efforts.

Requirements

• 2+ years of experience in a help desk, incident management, or field engineering role.
• Experience with ServiceNow or similar ITSM platforms.
• Ability to assess, prioritize, and resolve incidents efficiently.
• Skilled in identifying patterns and documenting problem statements.
• Proficient in uncovering underlying issues and recommending solutions.
• Experience managing high-impact outages with clear communication.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies