.svg)
AVASO TECH PRIVATE LIMITED
Field Support Engineer 1
Join AVASO TECH as a Field Support Engineer in Bangkok. Leverage ServiceNow for IT support, troubleshooting, and incident management. Must have onsite support experience.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 16, 2025
The Sr Field Support Engineer will provide IT field support, troubleshooting, and fixing issues with hardware, software, operating systems, and peripherals. Responsibilities include installation, configuration, and maintenance of business software, office applications, and mobile devices.
Requirements
- Native or English communication skill
- Experience in Onsite support
- Knowledge and experience on Windows 10 OS
- Should have good expertise on EUC tools, remote support tools, MS Office and Outlook
- Preferable to have a good understanding of VPN and mobile device support
- ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management
- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
- Knowledge and experience on Service requests, incident, problem management and change process
- Optional: knowledge in AD and smart hands and feet support.
- Optional: knowledge and experience of supporting tablets
Requirements Summary
Must have experience in onsite support and Windows 10 OS. Should have expertise in EUC tools, remote support tools, MS Office, and Outlook
