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Dana Incorporated
Field Support IT Analyst
Field Support IT Analyst at Dana Incorporated in Reggio Emilia. Desktop/network support, stakeholder liaison. ITIL v3 Foundation required. PTO, 401k, 4-day week, tuition reimbursement.
Direct Hire
Entry Level
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Job description
Posted on:
November 5, 2025
We’re looking for a Field Support IT Analyst in Reggio Emilia. The Field Support IT Analyst is single point of “ownership” for customer issues and should/must: provide local desktop and network support, act as a liaison among stakeholders, and provide solutions that enable the organization to achieve its goals.
Requirements
- Work to provide local desktop and network support
- Act as a liaison among the stakeholders
- Understand the priority and sensitivity of customer problems
- Relate well to customers and understand the production environment
- Communicate in a direct non-confrontational manner while maintaining good relationships
- Actively seek feedback from customers on ways to potentially improve the support process and relationships
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
2-4 years related professional experience, Associate or Bachelor’s Degree in a business/technical discipline, ITIL v3 Foundation certification
