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Computacenter AG & Co. oHG
First Level Analyst
Join Computacenter AG & Co. oHG as a First Level Analyst in Plano, TX. Provide technical support using ServiceNow, enhance client experience, and enjoy competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 29, 2025
The First Level Analyst will provide technical support for contact center systems, engage with customers, and improve service delivery and client experience. The role requires a high school diploma, knowledge of common IT technologies, and relevant certifications.
Requirements
- High school diploma or equivalent
- Comprehensive knowledge of common IT technologies, including Microsoft OS, Microsoft Office, Web-based applications, and ServiceNow
- Legally eligible to work in the United States, with US citizenship or lawful permanent residency
- Technical aptitude and desire
- Intrinsically motivated to learn and succeed
- Customer centric mindset
- Communication skills (written, typed, and verbal)
- Detailed analytical thinker
- Adheres to processes but remains adaptable
- Possesses a strong sense of urgency
- Prioritizes team success over personal achievements
- Familiarity with modern operating systems, applications, cloud storage, and hardware usage
- Google Suite preferred
- BMC Helix ITSM tool
Benefits
- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans for good health, future financial security, and peace of mind
Requirements Summary
High school diploma, common IT technologies knowledge, and relevant certifications
