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GovCIO
Tier 2 Service Desk Analyst
Join GovCIO as a Tier 2 Service Desk Analyst in Washington, DC. Leverage ServiceNow skills to resolve IT issues, mentor Tier 1 staff, and enjoy flexible benefits.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is seeking a Tier 2 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. The role involves troubleshooting and resolving IT issues, collaborating with IT teams, and providing mentorship to Tier 1 service desk resources. This position requires strong problem-solving skills and excellent communication abilities.
Requirements
- 3-5 years’ experience.
- Current ITIL Foundation and/or Practitioner v.4 certifications.
- Strong problem-solving and technical skills.
- Excellent communication skills.
- Proficiency in ServiceNow.
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Requirements Summary
3-5 yrs experience in IT, current ITIL Foundation or Practitioner cert. Strong problem-solving skills. ServiceNow proficiency
Apply now
Washington
|
District of Columbia
United States
Hybrid
Full Time
57000-67000 USD/year
