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GovCIO
Tier 2 Service Desk Analyst
Join GovCIO as a Tier 2 Service Desk Analyst in Washington, DC. Leverage ServiceNow for incident management in a government IT setting. ITIL certs preferred.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is hiring a Tier 2 Service Desk Analyst to support the Pension Benefit Guaranty Corporation's IT Infrastructure Support Services program. The successful candidate will have experience in a complex government IT environment and proficiency in ServiceNow.
Requirements
- Experience in a complex Government IT environment
- Ability to troubleshoot and resolve HW, SW, network, and system-related problems
- Proficiency in using ServiceNow to document, track, and manage incidents and service requests
- Collaboration with other IT teams and vendors to resolve issues
- Strong problem-solving and technical skills
- Excellent communication skills
- Ability to provide mentorship and training to Tier 1 service desk resources
Benefits
- Mentorship and training opportunities
- Collaborative work environment
Requirements Summary
3-5 years' experience in Government IT environment; ITIL Foundation and/or Practitioner v.4 certifications; excellent communication skills
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
57000-67000 USD/year
