Tier 2 Service Desk Analyst

GovCIO is seeking a Tier 2 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. This role involves troubleshooting, resolving hardware and software issues, collaborating with IT teams, and providing mentorship to other service desk resources. The ideal candidate possesses strong technical skills and excellent communication abilities.

Requirements

• 3-5 years’ experience in IT Infrastructure.
• Proficiency in ServiceNow for incident and service request management.
• Strong problem-solving and technical skills.
• Excellent communication skills.

Benefits

• Employee Assistance Program
• Corporate Discounts
• Learning & Development platform
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment