Forward Deployed Solution Architect – Applied AI FDE

ServiceNow is seeking a Forward Deployed Solution Architect – Applied AI FDE to partner with customers to shape the future of enterprise AI. The successful candidate will have 15+ years of experience in enterprise AI/ML architecture, field engineering, or solution consulting, and a strong grasp of LLM-based systems and GenAI pipelines.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Enterprise experience with 15+ years overall and 5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting.
• Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling.
• Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns.
• Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar.
• Comfortable operating in ambiguous, high-stakes environments, and experienced in guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation.
• Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs