Forward Deployed Solution Architect – Applied AI FDE

As a Forward Deployed Solution Architect, you will embed with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide how those solutions scale across the Now Platform. This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation.

Requirements

• 15+ years of overall experience, with 5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting
• Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling
• Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns
• Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar
• Comfortable operating in ambiguous, high-stakes environments, guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation
• Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes

Benefits

• Base pay of $236,000 - $413,000
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs