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WSP
Frontline Services Office Lead
Join WSP as a Frontline Services Office Lead in Montreal. Leverage ServiceNow skills for ITIL processes, team leadership, and strategic development. Competitive pay and flexible options!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
This Frontline Services Office Lead position at WSP supports global leadership in the FLS management team, managing financial planning, analyzing technology trends, and overseeing the NPS survey lifecycle. It involves strategic development, team leadership, budget management, and fostering strong relationships across regions. The role requires a strategic and tactical extension of the FLS leadership.
Requirements
- Bachelor’s degree in Information Technology or a related field.
- Experience implementing, operating, and measuring ITIL processes and SLAs within a service management organisation.
- Solid knowledge of ServiceNow.
- Proven experience of line management and the development of individuals within a matrix organisation structure.
Benefits
- Attractive pay
- Flexible work options
- Competitive benefits
- Virtual healthcare
- Wellness platform
- Savings programs
Requirements Summary
Bachelor's degree in IT. ServiceNow proficiency. Experience leading teams in matrix environments. Strategic partnership and customer focus are key
