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Thomson Reuters
Frontline Support Manager
Join Thomson Reuters as a Frontline Support Manager in Taguig. Lead support teams, enhance efficiency, and leverage ServiceNow for IT solutions. 5+ years IT experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 18, 2025
As a Frontline Support Manager, you will lead and develop frontline support agents, manage performance, and improve operational efficiency. You will also collaborate with other departments, review processes, and use data analytics to identify and resolve recurring issues.
Requirements
- 5+ years IT support experience (media environment preferred), with 3+ years in a leadership role.
- Degree in Computer Science, IT, Journalism, or related field. ITIL experience a plus.
- Strong knowledge of Windows/Mac, networking (TCP/IP, DNS, DHCP), and IT security.
- Experience with content management, digital asset management, and media production software a plus.
- Excellent communication, problem-solving, and root cause analysis skills.
- Fluent English required; additional languages a bonus.
- Customer-focused, independent worker with strong time management.
- Proficient in office software and CRM systems (e.g., Salesforce, ServiceNow).
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Requirements Summary
IT experience, leadership role, computer science degree, ITIL experience a plus
