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R1 RCM
Senior Program Manager - End User Support
Join R1 RCM as a Senior Program Manager in Quezon City, leading IT support with ServiceNow expertise. Requires 6+ years in IT support and ITIL V3 certification. Competitive benefits!
Consulting
Senior
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Asset Management
IT Service Management
Software Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 28, 2025
The Senior Program Manager - End User Support will oversee IT support team, provide efficient and timely desktop support, and handle critical incidents with a sense of urgency and quality. The ideal candidate will have a strong IT background, be self-starter, and detail-oriented. The role requires at least six years of experience in IT Infrastructure / End User Support / Asset Management.
Requirements
- Bachelor's degree or equivalent experience
- Proficiency with standard ticketing and inventory management tools such as ServiceNow
- Prior knowledge of vendor management skills
- Advanced knowledge of IT Asset Management processes and workflows
- Knowledge of IT infrastructure support (Systems, Network, Telephony, etc.)
- Understand ITIL concepts, framework and be at least V3 certified
- Strong Excel Skills, including pivot tables
- At least six years of experience in IT Infrastructure / End User Support / Asset Management, including managing contracts, software licenses, and maintenance agreements
Benefits
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
Requirements Summary
At least six years of experience in IT Infrastructure / End User Support / Asset Management, including managing contracts, software licenses, and maintenance agreements, and Bachelor's degree or equivalent experience
