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Long View Systems
*Future Opportunity* Incident Manager
Incident Manager at Long View Systems, Calgary. Lead enterprise incident response with 5+ years experience, ITIL expertise, root cause analysis, and cross-functional coordination. Competitive benefits, RSP plan, recognition programs.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
We are looking for a knowledgeable Incident Manager for our Calgary branch to support our clients with utilizing strong technical, incident management, and leadership skills to support our large enterprise clients.
Requirements
- 5+ years combined experience in incident management
- Experience coordinating issues between all business units from technical support to corporate executives
- Experience conducting root cause analysis, documenting findings, and designing plans to rectify issues
- Strong facilitation skills
- Excellent organizational and project management skills
- Strong knowledge of ITIL
Benefits
- Great people and culture
- RSP Plan
- Comprehensive benefits package from day one
- Recognition programs
Requirements Summary
5+ years incident management experience, strong facilitation and organizational skills, and knowledge of ITIL
