Gaming Compliance Technician Associate

Under the direction of the Supervisor, Gaming Technical, the Gaming Compliance Technician Associate utilizes technical knowledge to ensure game integrity, conducting preventive maintenance, machine evaluations, and software testing for compliance.

Requirements

• Performs high-risk evaluations of critical gaming technology hardware to verify proper functionality and prevent malfunctions, failures, and revenue loss.
• Conducts diagnostics and maintenance on gaming technology by evaluating CPU cooling systems for thermal efficiency, utilizing voltage meters and soldering tools to test and replace memory backup batteries, and auditing preventative maintenance procedures to ensure compliance, prevent data loss, and maintain system reliability and performance integrity.
• Protects the integrity and actionability of historically significant governmental records by ensuring accurate documentation practices that support timely regulatory decision-making, while mitigating compliance risks associated with data inaccuracies and long-term operational impact.
• Translates technical observations into timely, actionable interventions to prevent system failures, regulatory exposure, and revenue loss, while emphasizing the critical risks associated with inaction in high-stakes operational environments.
• Supports compliance efforts for over 115,000 software assets and 8,000+ gaming and peripheral devices, including slot machines, kiosks, media players, and shufflers, by assisting with routine audits, validating basic configurations, and reporting discrepancies within established service timelines.
• Performs other duties as assigned to support the efficient operation of the department.