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DoiT International
GCP Product Support Specialist/Billing Specialist
Join DoiT International as a GCP Product Support/Billing Specialist in Colombia. Leverage ServiceNow skills to enhance customer success in cloud billing support.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 21, 2025
DoiT is seeking a GCP Product Support Specialist/Billing Specialist to provide world-class SaaS application and billing support in a remote environment. This role involves analyzing customer billing lines, resolving issues, and collaborating with cross-functional teams to ensure customer success. The ideal candidate will have a technical background and experience supporting cloud computing products.
Requirements
- 3+ years in a technical support role or similar in a B2B SaaS environment
- 1-2+ years experience with Google Cloud Platform (GCP) billing experience
- Experience creating and enhancing documentation for the Product Support organization and internal staff
- Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow at an Administrative level
- Good communication, presentation and interpersonal skills
- Analytical and problem-solving skills
- Embody a "be curious" personality and self-motivated to learn and develop professional competencies / certifications
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Requirements Summary
3+ yrs tech support in SaaS or similar. 1-2 yrs GCP billing experience. Admin ticketing experience and analytical skills
