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Softtek
ITIL Change Manager
Join Softtek as an ITIL Change Manager in Bogota. Leverage ServiceNow skills to manage change requests, lead CABs, and ensure effective change execution.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 30, 2025
The ITIL Change Manager is responsible for managing change requests, leading Change Advisory Boards (CABs), and ensuring that changes are executed effectively and align with business objectives. They also handle conflict resolution and maintain detailed documentation of change processes.
Requirements
- Proven experience in ITIL Change Management, IT infrastructure, and process management.
- Strong knowledge of ITIL frameworks and best practices.
- Familiarity with change management policies, procedures, and tools.
- Experience with Risk assessment and impact analysis.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management).
- Familiarity with IT governance and compliance frameworks.
Requirements Summary
ITIL change management experience is required. Strong knowledge of ITIL frameworks and change management tools is also necessary. Experience with risk assessment and ITSM tools is also important
