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EY
GDS Consulting_ServiceNow Application Support Manager
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Human Resources Service Delivery
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
July 17, 2025
As a ServiceNow Application Support Manager at EY GDS Philippines, you will lead a team of ServiceNow Support Analysts, Admins, and Developers in delivering technical support and driving innovation. The role involves technical leadership, issue resolution, backlog management, and client management.
Requirements
- 8-10 years of overall IT experience
- 5 years in ServiceNow platform support, administration, or development roles
- Strong understanding and application of ITIL processes
- ServiceNow Certified System Administrator (CSA) - Required
- Advanced ServiceNow certifications (Implementation Specialist, HRSD, ITSM) - Preferred
Benefits
- Competitive salary
- Access to ServiceNow training, certifications, and EY leadership development programs
- Opportunity to work with a high-performing team and drive innovation
- Chance to build a career as unique as you are
Requirements Summary
8-10 years of IT experience, 5 years in ServiceNow, ITIL knowledge, and ServiceNow CSA certification
