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German Language Service Desk Analyst
Join Canada Life and Irish Life as a German Language Service Desk Analyst in Dublin. Provide first-line support using ServiceNow, ensuring efficient incident management. Requires 1+ year in tech support, German fluency, and IT qualification. Enjoy competitive benefits and development opportunities.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
The German Language Service Desk Analyst will provide first line support to business users across Europe through webchat, online and phone channels, managing incident recording, alerting, classification, investigation, resolution and assignment to second level teams.
Requirements
- At least 1 year's experience in a related technical support role
- Fully proficient in German
- IT, Computer Science or Business qualification
- Excellent inter-personal skills
- Good problem solving and troubleshooting skills
- Good working knowledge of IT business technologies; networks, servers, Windows operating system, PC hardware, Microsoft 365, MS Office and major shrink wrap business applications
- Experience of an ITSM ticketing tool such as ServiceNow
Benefits
- Comprehensive benefits package including competitive salaries and bonuses
- Robust Learning and Development support
- Excellent Defined Contribution pension
- Comprehensive Wellbeing initiatives and support
Requirements Summary
1 year's experience in a related technical support role, proficiency in German, IT/Computer Science qualification, and good problem solving skills
