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KOSTAL Group
German Speaking Technical Support Analyst
Join KOSTAL Group in Sofia as a German Speaking Technical Support Analyst. Leverage ServiceNow skills to resolve issues, enhance user experience, and enjoy competitive benefits.
ServiceNow Role Type:
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Job description
Posted on:
October 10, 2025
KOSTAL Group, a family-owned German company, is seeking a German-speaking Technical Support Analyst to provide first-line support to customers, resolving technical issues and ensuring a seamless user experience. The role involves collaboration, a knowledge base contribution, and escalation based on established procedures within a dynamic, international environment.
Requirements
- Fluent German and English communication skills (B2 or above)
- 1+ year of experience in a Customer Support, IT Helpdesk, or Service Desk role
- Basic understanding of Windows OS, MS Office, VPN software, antivirus tools, and general internet applications
- Familiarity with ticketing systems such as ServiceNow, JIRA Service Management, BMC Remedy, or similar
- ITIL v3/v4 certification is a plus
- Experience in virtual teams in multinational organizations
- Strong analytical thinking, attention to detail, and problem-solving skills
- Proactive team player with a supportive attitude and eagerness to learn
Benefits
- Competitive compensation package
- Health insurance
- Food vouchers
- Bonuses
- Extra vacation day
- Learning and development opportunities
- Diverse and inclusive community
- Real chance to make an impact
Requirements Summary
1+ year customer support experience is preferred. Fluency in German & English is a must. Familiarity with ticketing systems and a basic understanding of Windows/IT infrastructure are required
