German Speaking Technical Support Analyst

We are looking for a German-speaking Technical Support Analyst to join our dynamic team. In this role, you'll be the first line of support for our customers, helping them resolve technical issues and ensuring a seamless user experience.

Requirements

• Fluent German and English communication skills (B2 or above)
• 1+ year of experience in a Customer Support, IT Helpdesk, or Service Desk role
• Basic understanding of Windows OS, MS Office, VPN software, antivirus tools, and general internet applications
• Familiarity with ticketing systems such as ServiceNow, JIRA Service Management, BMC Remedy, or similar
• ITIL v3/v4 certification is a plus
• Experience in virtual teams in multinational organizations
• Strong analytical thinking, attention to detail, and problem-solving skills
• A proactive team player with a supportive, can-do attitude and eagerness to learn
• Ability to work independently while knowing when to ask for help

Benefits

• Competitive compensation package
• Health insurance
• Food vouchers
• Bonuses
• Extra vacation day
• Learning and development opportunities
• Access to internal training and career growth paths