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CyrusOne
Global Customer Experience Partner - Hyperscale
CyrusOne seeks Global Customer Experience Partner for hyperscale operations in Dallas. Lead customer relationships, ensure service excellence, compliance across global data centers. 10+ years required. Remote flexibility, comprehensive benefits, competitive pay.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
We are seeking a Global Customer Experience Partner – Hyperscale to join our Customer Experience organization. The candidate will serve as the senior operational and relationship leader for one of CyrusOne’s largest hyperscale customers, ensuring high quality service delivery, compliance, and lifecycle excellence across global data center operations.
Requirements
- Operational Excellence and Governance
- Customer Relationship & Experience Management
- Service Maturity & Continuous Improvement
Benefits
- Remote work is supported two days a week
- Comprehensive health, dental, and vision insurance plans
- Life and disability insurance
- Access to mental health resources and employee assistance program
- Competitive pay
- Performance bonus
- 401(k) retirement plan with company match
- Generous paid time off and holidays
- Parental leave
Requirements Summary
10+ years of experience in customer success, service delivery, or program management within hyperscale, cloud, or data center environments
